Frequency Asked Questions


Introduction Features Control Panel Commercial/Partners Advertising

Last Updated on February 1, 2010

Commercial / Partners

  1. How do I pay for SAFENTRIX-Ads advertisements?
  2. What is the minimum amount I can recharge my account with?
  3. How much Account balance do I need to activate an Advertisement?
  4. What happens to Account Balance when I activate an advertisement?
  5. What happens when an Advertisement's Budget is exhausted?
  6. What happens when an Advertisement is disabled?
  7. Is SAFENTRIX-Ads account balance refundable?
  8. How do I add to my SAFENTRIX-Ads Account balance?
  9. How can I check my Current Account balance?
  10. How can US/International clients add to Account Balance?
  11. How can clients from India add to Account Balance?
  12. Is SAFENTRIX-Ads Online payment Secure?
  13. I made a credit card transaction and my account balance is still not credited fully. What's wrong?
  14. How do I become a partner?
  15. What are the advantages of being a SAFENTRIX-Ads partner?

1. How do I pay for SAFENTRIX-Ads advertisements?

SAFENTRIX-Ads follows a pre-paid model for payment. Every SAFENTRIX-Ads account is associated with a Cash balance. To pay for any operation (specifically activating an Advertisement), Recharge your account with the required Cash Balance.

Top

2. What is the minimum amount I can recharge my account with?

SAFENTRIX-Ads account balance recharge must be a minimum of INR 1000/USD 25.

Top

3. How much Account balance do I need to activate an Advertisement?

To activate an advertisement, you will need to have the Account cash balance be at least equal to the Budget of your advertisement.

For example, if you want to activate two advertisements, one with Budget of INR 1000 and one with Budget INR 1500, you will need at least a balance of INR 2500 to activate both the advertisements.

Top

4. What happens to Account Balance when I activate an advertisement?

When you activate an advertisement, the budget specified for the advertisement gets deducted from Account balance.

For example, let us say that your Advertisement budget is INR 1000 and your Account balance is INR 2000. After activating the Advertisement, the account balance gets reduced to INR 1000.

Top

5. What happens when an Advertisement's Budget is exhausted?

When an advertisement has exhausted its budget,

  1. It is placed in "Budget Exhausted" stage and no longer considered for placement
  2. An email is sent to Account holder regarding this event

Till the advertisement is enabled again, it will not be considered for placement.

Top

6. What happens when an Advertisement is disabled?

If an active advertisement is disabled,

  1. It is placed in "Disabled by User" stage and not considered for placement
  2. Any budget left in the Advertisement is added back to Account balance. For example, if
  1. Account balance is INR 1000
  2. Advertisement total budget is INR 2000
  3. Budget left is INR 500

When you disable the advertisement, Account balance is increased by budget left (which is INR 500) and becomes INR 1500.

Top

7. Is SAFENTRIX-Ads account balance refundable?

No. SAFENTRIX-Ads account balance is not refundable and can only be used for enabling SAFENTRIX-Ads Advertisements.

Top

8. How do I add to my SAFENTRIX-Ads Account balance?

As on date, the following options are available to add to Recharge your account cash balance:

  1. Cheque Payment
  2. Account Transfer
  3. Online payment (Credit card, Debit Card, Net Banking)

Instructions for US/International clients can be found here

Instructions for clients from India can be found here

Top

9. How can I check my Current Account balance?

  1. Login to SAFENTRIX-Ads Control panel
  2. Click on "Account Information"
  3. The account balance will be displayed next to "Cash Balance" field

Top

10. How can US/International clients add to Account Balance?

US/International clients can recharge SAFENTRIX-Ads account balance using Credit cards. Kindly note that there is a USD 1.00 charge per transaction.

  1. Login to SAFENTRIX-Ads Control Panel
  2. Click on "Account Information"
  3. Click on "Recharge" button next to "Cash Balance" field
  4. Enter the amount in INR in the Edit box next to "Recharge Amount (INR)" field
  5. Click on "Update"
  6. The total charges in USD is displayed
  7. Please note that any addition to SAFENTRIX-Ads is not refundable and can only be used to place advertisements. Therefore, kindly ensure that you are recharging only to the extent desired.
  8. Click on "Submit"

This will take you to the Credit card processing page. You can follow the given instructions. Upon successful transaction, your Account balance will be incremented by the Recharge amount.

You can check your Account balance using these steps.

A tax invoice will be emailed to you on completion of the process.

Top

11. How can clients from India add to Account Balance?

Indian clients can recharge SAFENTRIX-Ads account balance using Credit cards/DD Cheque. Detailed instructions are given below:

  1. Login to SAFENTRIX-Ads Control Panel
  2. Click on "Account Information"
  3. Click on "Recharge" button next to "Cash Balance" field
  4. Enter the amount in INR in the Edit box next to "Recharge Amount" field
  5. Click on "Update"
  6. The total charges in INR is displayed
  7. To pay by DD/Cheque print the letter and send it as per instructions given
  8. To pay Online Click on "Pay Online"

Clicking on "Pay Online" will take you to the Credit card processing page. You can follow the given instructions. Upon successful transaction, your Account balance will be incremented by the Recharge amount.

If you paid by DD/Cheque, the Account balance will be updated as soon as payment is transferred.

You can check your Account balance using these steps.

A tax invoice will be emailed to you on completion of the process.

Top

12. Is SAFENTRIX-Ads Online payment Secure?

Yes.

SAFENTRIX-Ads uses Paypal, an Industry leader in payment processing, to accept Credit cards. Paypal has 150 million accounts and processes transactions in excess of US$32 Billion per year. All payment information including Credit card and other details are handled by Paypal Secure pages. Payment information is passed using High Security SSL between SAFENTRIX-Ads and Paypal.

Additionally, SAFENTRIX-Ads does not store your credit card details.

Top

13. I made a credit card transaction and my account balance is still not credited fully. What's wrong?

Normally, account balances are credited as soon as a successful transaction takes place. However, in a few cases, the credit card processor may flag some transactions for manual verification. In that case, your transaction will be manually verified. Till the verification is complete, the account will have the old balance.

Once the verification is complete, your account will be credited with the amount.

This may take a maximum of 24 hours.

Top

14. How do I become a partner?

SAFENTRIX-Ads has an easy partnership program. SAFENTRIX-Ads partner program helps interested clients contact you directly and generates leads for your advertising business.

i

Any client interested in Outsourcing Email advertising can see the list of partners in SAFENTRIX-Ads Partner page.

To enroll as a partner, please follow the instructions below:

  1. Register for a SAFENTRIX-Ads account
  2. Create and run a SAFENTRIX-Ads campaign to completion
  3. Create a page in your web site which says that you are a partner of SAFENTRIX-Ads for Email Marketing programs. Sample text is given below:
  1. "<Partner Name> partners with SAFENTRIX-Ads for providing comprehensive and affordable Email Marketing to organizations".
  2. The logo and a link to SAFENTRIX-Ads should be included in above page
  1. The above page must be reachable by at most one click from the partner's Home page
  2. Once you do the above, login to SAFENTRIX-Ads Control panel
  3. Goto "Account Information"
  4. Click on "Enable listing as an Advertising Agency Partner"

Once approved, your organization will be listed as a SAFENTRIX-Ads partner.

Top

15. What are the advantages of being a SAFENTRIX-Ads partner?

  1. Your contact information is listed in SAFENTRIX-Ads Partner page and potential clients can contact you.
  2. You can charge SAFENTRIX-Ads client a management fee for creating and running their SAFENTRIX-Ads campaign.
  3. While for general clients, the Minimum bid per email is INR 0.05/0.125 US Cents, for partners, the minimum bid per email is INR 0.04/0.1 US Cents.

Top